Privacy Policy

This Privacy Policy explains how RENTO Travel Services ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services (the "Service").

1. Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, mobile number, and other details you provide through our forms.
• Booking details: Pickup and drop-off locations, dates and times, vehicle type, number of passengers, and any special requests.
• Payment-related information: We may receive limited payment information from our payment partners (e.g. payment status, reference numbers), but we do not store your full card details on our servers.
• Technical information: IP address, browser type, device type, and usage data collected via cookies or analytics tools.

2. How We Use Your Information

We use your information to:

• Process and manage your booking requests and reservations.
• Communicate with you about your bookings, inquiries, or support issues.
• Send confirmations, receipts, and important updates.
• Improve our Service, website, and customer experience.
• Comply with legal obligations and protect our rights and the safety of our customers and partners.

3. Online Payments

When you make payments through our website, transactions are processed by third-party payment providers (e.g. card processors, e-wallets, or payment gateways). These providers may collect and process your payment information directly. We do not store your full card or e-wallet credentials.

You should review the privacy policies of our payment partners to understand how they handle your data.

4. Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences, improve site performance, and analyze usage. You can adjust your browser settings to block or delete cookies, but some features of the website may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers: Such as drivers, partner operators, or payment processors, but only as necessary to fulfill your booking or provide the Service.
• Legal authorities: When required by law, court order, or to protect our rights, safety, and property or that of others.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no system can be fully secure, and we cannot guarantee absolute security of your data transmitted over the internet.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Depending on applicable laws, you may have the right to access, update, or request deletion of your personal information. You may also request to withdraw consent for certain processing activities, subject to legal or contractual restrictions.

To exercise your rights or request changes, please contact us using the details below.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. International Transfers

If you are accessing the Service from outside the Philippines, please note that your information may be processed and stored in the Philippines or other locations where our service providers operate. By using the Service, you consent to such transfers, subject to applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes are posted means you accept the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, you can contact us at:

• Email: book@rento.ph
• Mobile Number: +639273919009